Frequently Asked Questions

Contact us if you have any queries

When should I make a booking for confinement nanny?

Usually the client will make their booking between 6 to 7 months before the EDD as there is a very limited vacancy and it is based on first come first serve basis.

How do I make my booking?

For client convenience, we will arrange a consultant to visit you at your residence to collect the deposit and signing of the contract. Deposit payment can be made by cheque or Internet banking.

Is your nanny experience?

All our nannies are well trained and have at least 3 to 5 years of experience as a confinement nanny. We provide in house training and they will need to complete at least 8 to 10 cases per year with our agency.

You may also let us know your requirements, we can note down in your profile data and assign the nanny accordingly for you.

If I’m not satisfied with the nanny, what I can do?

We provide 2 times free replacement to all our client.

Is your nanny trained in breastfeeding?

All of our nannies are trained in breastfeeding and lactation, they will assist you to do direct latching and standard breastfeeding procedure.

If I wish to extend the nanny, is it possible?

Yes, you can give us a call once the nanny starts the service, and we will check the nanny availability.

If anything happens under certain circumstances, can I get back the deposit?

Kindly provide us with a doctor’s letter and we will do a full refund with $100 admin charge.

Can I book a specific nanny?

Yes, you can appoint a nanny (subject to availability). There will be an additional charge of $200 as an appointing nanny fee. Kindly provide the nanny’s name and code number for us to check the nanny’s availability for you.

What kind of foods the nanny will cook for me?

The nanny will prepare Chinese traditional meals, such as pork trotter vinegar (猪脚醋) and yellow wine chicken(黄酒鸡 ) for you with herbal soup to strengthen your body and to replenish the nutrition that you have lost during delivery. Nanny will discuss with your preference and cook accordingly.