Terms & Conditions

The following terms and conditions apply to these groups of customers:

Customer who receives an invoice from PEM Confinement Nanny Agency Pte Ltd will be defined as ‘sign-up’ for PEM Confinement Nanny Agency Pte Ltd Confinement Nanny services, to whom section 1 to 16 in this terms and conditions will apply.
Customer who receives an invoice from PEM Confinement Nanny Agency Pte Ltd and Postnatal Massage Singapore Pte Ltd will be defined as ‘sign-up’ for PEM Confinement Nanny Agency Pte Ltd Confinement Nanny services and Postnatal Massage Singapore Pte Ltd Postnatal Massage and relevant services including Massage Bed Rental Service. Section 1 to 28 in these terms and conditions will apply to this customer.

For customer who receives an invoice from PEM Confinement Nanny Agency Pte Ltd:

Appointment of Services
1. You agree to engage our services to hire a confinement nanny ("CN") through us for the provision of the Confinement Services (as defined at Clause 2.1) in accordance with these terms and conditions.
2. You acknowledge that we are an employment agency. Our CNs are therefore not our employees and are instead yours. You should consider your obligations under the applicable employment laws and regulations in force for the time being.
3. You hereby authorize us to use our discretion to select a suitable nanny to serve you during the term of our services.
4. You warrant that at the time of entering into this Agreement, you are (a) above the age of 21; (b) are not an undischarged bankrupt; and (c) are a Singapore citizen, Permanent Resident or Employment Pass holder.
5. You shall give us notice of your actual date of admission to the hospital after which we shall, subject to these terms and conditions, assign a CN to provide the Confinement Services to you.
6. You shall give us notice of your actual date of discharge before 12.00pm as soon as practicable. Our CN will report for duty at your above-stated address (the “Place of Work”) after 2.00pm on the following day after we receive notice of your date of discharge. In the event that the notice required in this Clause 1.5 is given to us after 12.00pm, our CN will report for work 2 days later, after 2.00pm.
7. Our CNs will leave the Place of Work at 12.00pm on their last day of service.
Scope of Services
1. Unless otherwise agreed to in writing, our CNs shall provide the following services at the Place of Work during the term of this Agreement:
  1. Caring for your baby by providing showers, changing diapers, preparing and cleaning feeding bottles and feeding
  2. Cooking meals 3 times a day for you and your spouse only
  3. Maintaining cleanliness of your kitchen after cooking
  4. Grocery shopping (at your request)
  5. Laundry once a day only - baby's clothes may be hand-washed if required whereas your clothes and your spouse's shall be machine-washed
  6. Sweeping and mopping of your floors 2 times a week (collectively referred to as the “Confinement Services”)
2. All cooking services are limited to only your spouse and you; and all laundry services are limited to your spouse and you and 1 baby. Any additional services required are subject to the following surcharges:
  1. For additional meals – S$100 per pax per 28 days;
  2. For additional laundry – S$100 per pax per 28 days; and
  3. For services other than those stated at paragraph 2.1 above, please contact us for a separate quote.
3. List Item
Our packages
1. We offer the following rates for our CN’s Confinement Services:
2. Our above charges shall be paid by you to us in the manner as stated in this Agreement. We reserve the right not to commence any of our services until you have paid us the Deposit in full.
3. In the event that our CNs are hired to care for twin babies, the following conditions shall apply:
  1. You shall hire, separately and at your own cost and expense, a domestic helper who will assist our CN in her duties. We shall be entitled to terminate our services in the event that you fail or neglect to hire the said domestic helper.
  2. Our CN’s priority is to care for your babies. Thus, when our CNs are preparing meals or carrying out such other task as required of them, your domestic helper shall assist by caring for your babies.
  3. It is your responsibility to ensure that your domestic helper is adequately trained in caring for your babies. Our CNs will render as much guidance as they can along the way. However, neither our CNs nor we undertake any responsibility for any damage or personal injury resulting from the sole negligence or willful conduct of your domestic helper at all material times.
  4. For your peace of mind, you may hire a second CN through us for an additional S$2,500.00, who will serve you together with the first CN during your 28-day contract with us.
4. For the purposes of this Agreement, the period of Confinement Services includes the first date of our CNs’ arrival at the Place of Work and the date of their departure.
5. You may hire our CN on a “Gold Nanny” basis, in which case you will be assigned a CN who ranks in the top 30% of our CN pool (based on their performance over the last 6 assignments). If you wish to hire our CN on this basis, a S$400.00 surcharge per 28 days will apply. Prior to the start of service, should you no longer want to hire our CN on a “Gold Nanny” basis and would prefer to downgrade to our standard CN package instead:
  1. Your deposit of S$250.00 will be refunded after a $50.00 administrative fee is applied.
  2. You will not be liable for the balance payment of S$150.00.
6. For day care service between 9am to 6pm, you must provide 3 meals for the CN, which includes breakfast, lunch and dinner. On the first day of service, CN will arrive after 2pm, and depart at 9pm.
Additional charges
1. Not all of our CNs are physically capable of climbing stairs with ease. The Confinement Services are limited to residences with a maximum of two storeys. To compensate them for their effort, you shall pay our CNs an additional S$200.00 per 28 days if the Place of Work has more than one level or storey, refundable on a pro-rated basis on the termination of our services. You should, however, make it a point to allow the baby to remain at ground level for optimal care.
2. Your CN will usually be selected by us. As such, we do not usually circulate our CN’s profiles. In the event that you wish to appoint a CN of your choosing, you will need to bear a S$250.00 surcharge. If the requested CN is not available to start work for you due to any unforeseen circumstances, you will not be liable to pay the said S$250.00 that is applied to the Balance. This S$250.00 surcharge is not otherwise refundable under any circumstances.
3. Our CN’s speak only Mandarin. We do not guarantee that our CNs are able to communicate in any other language. If you do, however, have any request for a CN who speaks another language (i.e., Malay, English, or Dialect), a surcharge of $400.00 per 28 days will apply provided that we manage to secure a CN who speaks your requested language.
4. Our CNs do not work over Lunar New Year period, 23 January 2025 to 7 February 2025 (both dates inclusive). Any hire of our CNs during the Lunar New Year period, 23 January 2025 to 7 February 2025 (both dates inclusive), will attract a surcharge of S$500.00 to S$1,200.00. In the event that you do not give us notice in advance, we do not guarantee that our CNs will be able to serve you during the period.
5. In the event that you elect to hire our CNs during the Lunar New year period, 23 January 2025 to 7 February 2025 (both dates inclusive), additional terms and conditions will apply. The said additional terms and conditions shall be deemed to be incorporated into this Agreement by reference.
6. You should provide your CN with a separate room. If that is not possible, you must ensure that her accommodation has adequate space and privacy, and an inconvenience surcharge fee of $200.00 will apply every 28 days. During the CN's afternoon nap, no interruptions are allowed, including visitors. If the client has pets, they must be kept in a cage, on the balcony, in a room, or tied up during the nanny's nap time to avoid interrupting her rest.
7. You shall prepare 2 red packets for our CNs, the amounts of which are entirely at your discretion. The first red packet shall be given to our CN on the day she reports for work and the second red packet, on her day of departure. If the period of the Confinement Services falls within the Lunar New Year period, 23 January 2025 to 7 February 2025 (both dates inclusive), you shall offer an additional red packet, the amount of which is likewise at your discretion.
Terms of Service
1. You agree to abide by the following terms and conditions during the term of Confinement Services provided to you by our CN:
  1. To ensure the best quality of service, all of our CNs are required to perform their duties in accordance with the procedures and methods prescribed by PEM In-House Training module.
  2. If you have specific requests relating to the manner in which the Confinement Services are rendered, please inform us or our CNs. Our CNs and us will do our best to accede to your request, provided that we are confident that doing so will not in any way cause harm to you or your baby.
  3. We understand that you may have certain house rules or specific preferences with respect to caring for your baby. To this end, we strongly encourage you to engage in open and direct communications with our CNs whenever the need arises. Our CNs are here to improve the quality of your conditions, and will certainly do their best to accommodate your needs.
  4. Our CNs are required to give you daily updates on the feeding cycle(s) of your baby. In order to facilitate fruitful discussions, you shall review and monitor the baby feeding booklet at the end of each day.
  5. Your baby’s safety and wellbeing is important to us. Thus, you shall ensure that our CNs and us are promptly informed about any conditions or doctor’s directions that may otherwise affect the manner in which the Confinement Services is rendered.
  6. To prevent conflicting instructions, any and all communications with us should come directly from you, and not a third party.
  7. You shall not, at any time during the Confinement Services, discuss with our CN about her salary or wages or try to obtain our CN’s direct contact details. Our CNs have contractually agreed not to disclose the foregoing information. In the event that our CNs do, however, you shall inform us immediately so that we can take necessary action against the relevant CN.
  8. You shall provide our CNs accommodation at your cost and expense. In the event that our CNs are assigned a shared room, the other occupant should not be an adult male. Our CNs shall be provided with their own mattresses and not shared mattresses. The mattresses provided to our CNs shall be at least 6 inches thick or come with a bed frame to better accommodate our CNs’ night duties as well as their overall well-being. In preparation for their night duties, our CNs shall be given an afternoon break of at least 2 hours (between 1.00pm to 5.00pm). This Clause 5.1(h) shall have no legal effect in the event that our CNs are hired by you on a "day-care" basis pursuant to Clause 3.6.
  9. Our CNs shall be provided at least 3 meals (i.e., breakfast, lunch and dinner) each day, and 30 minutes each meal to finish their food.
  10. We trust that you are able to appreciate the importance of personal privacy. To this end, you shall inform our CNs of the location of all CCTV cameras at the Place of Work on the day they report for duty.
  11. To prevent any misunderstandings, you agree to perform thorough checks on our CN’s personal belongings before they leave the Place of Work on their last day.
  12. Our CNs deserve to be treated with respect. We do not condone the use of any verbal or physical abuse on our CNs. In the event that we learn of any instance of verbal or physical abuse, we shall immediately terminate this Agreement and report the matter to the Ministry of Manpower. In this connection, the Deposit will not be refunded to you and you shall compensate our CN for the number of days that they have provided services pro-rata.
  13. We are constantly improving our services to serve you better. To help us achieve this, you agree to provide your written feedback to us on the performance of our CNs by or before the last day of their assignment.
  14. You shall purchase and maintain an insurance policy in favor of your baby at all times. Our CNs are under Foreign Confinement Nanny Insurance policies. You shall opt to purchase and maintain an insurance policy for your nanny. You shall acknowledge that it is your sole obligation to reimburse our CNs for any medical expenses incurred in accordance with the laws and regulations for the time being in force. This policy is also applicable to CNs who are not covered by the insurance.
2. In addition to and not in derogation of Clause 8.4, any failure by you to adhere to the aforesaid terms and conditions shall constitute a breach of contract for which we may claim damages in respect of.
Extension and Replacement
1. In the event that you would like to extend the period of the Confinement Services, you shall inform us at least 14 days prior to the end date as stated on the CN’s work permit. All extension applications are subject to availability and government approvals.
2. You undertake to inform and seek our approval should you wish to extend the CN’s employment beyond the agreed period. You also undertake not to liaise directly with the CN for any such extension. You hereby fully indemnify us for any and all losses suffered by us in respect of your undertaking.
3. The minimum duration of extension is at least 14 days and above. Your request for an extension of the Confinement Services is subject to our approval. For an extension of services for a period of 28 days, the total amount payable is as per agreement. For an extension of services lesser than 28 days, the total amount payable (Government levy is excluded) will be that of the total below pro-rata to the number of days of CN services extended plus an additional S$100.
4. The last day of the initial 28-day service period is counted as day 1 of the extended service period.
5. In the event that you are dissatisfied with the services of our CNs, you should inform us within the first 7 days of their service. We will provide you with a replacement at no further charge if there is more than 10 days remaining on the term of the Confinement Services, subject to a maximum of 2 replacements. For the avoidance of doubt, we do not accept replacement applications made where the remaining term of the Confinement Services is 10 days or less.
6. Any replacement requests made during the Lunar New Year period, 23 January 2025 to 7 February 2025 (both dates inclusive) (both dates inclusive), shall be subject to additional terms and conditions, deemed as incorporated into this Agreement by reference.
7. In the event that you decide to replace our CN, you shall remunerate our CN for the period which they have served by paying us a pro-rated amount of the Balance. All replacement requests will only be entertained if you have discharged your payment obligations towards our CNs at the time
8. In the event that our CN falls ill or suffers personal injury during their assignment, you agree to ensure that they receive immediate medical attention. In the event that our CNs are unfit to continue performing their duties, you can elect to apply for a replacement CN subjected to the approval of the replacement CN work permit. Notwithstanding any replacements or cancellations, all of your payment obligations under this Agreement shall remain.
Work Permit Related Matters
1. The Ministry of Manpower charges an administrative fee of S$35.00 for each work permit application, which we will bear on our account.
2. In the event of application, cancellation or extension of the CN work permit, you agree to authorise us to communicate your instructions to the Ministry of Manpower on your behalf.
3. The prescribed levy on our CNs shall be borne by you. Any and all payments must be made directly to the Ministry of Manpower and not through us.
  If the baby is a Singapore citizen: S$60.00 per month
  If the baby is a non-Singapore citizen: S$300.00 per month
  (the aforesaid information is extracted from the Ministry of Manpower’s website for your convenient reference and is subject to change from time to time)
4. We are required to inform you that the collection, use and disclosure of the aforesaid information by us is as required by law, for the purpose of applying to the Ministry of Manpower for our CN’s work permit. We undertake to act in accordance with the specific purposes in this Agreement and not otherwise or contrary thereto.
5. Please take note that you will need to fulfil the following criteria:
  1. Must be above the age of 21;
  2. Must not be an undischarged bankrupt; and
  3. Must be a Singapore citizen / permanent resident / employment pass holder
6. In the event that our application for your CN's work permit is unsuccessful, we will terminate this Agreement and refund you the Deposit without collecting the Balance from you. However, there will be an administrative fee of $100 payable by you to us.

Duration Of Services	Contract Sum (S$)	Surcharge For Twin Babies (S$)
28 days	as per agreement	1,300.00

Termination

You may terminate this Agreement before the start date of the Confinement Services by giving us written notice. In the event that you do, you shall be entitled to a refund commensurate to the period of notice that you have given us, as follows:

Duration of Notice	Amount refundable
If your written notice is received by us more than 3 months prior to your estimated date of delivery	60% of the Deposit
If your written notice is received by us less than 3 months but more than 2 months prior to your estimated date of delivery	40% of the Deposit
In the event of a miscarriage or pregnancy failure with doctor’s certification	Full refund of the Deposit
In the event we are unable to deliver a CN due to Covid-19 measures.	Full refund of the Deposit

In the event of such termination, you shall not be liable to pay us the Balance.
You may terminate this Agreement with written notice after the Confinement Services have commenced. In the event that you do, however, there will be no refund of the Deposit and in addition, you shall be liable to pay our CN a pro-rated amount of the Balance.
Any breach of Clause 5.1(g), 5.1(h), 5.1(i), 5.1(j), 5.1(l) and 5.1(n) shall constitute a material breach of contract for which we may elect to terminate this Agreement without any notice to you.
In the event of any such termination, there will be no refund of the Deposit and in addition, you shall be liable to pay our CN a pro-rated amount of the Balance.

Indemnity and Limitation of Liability
1. You undertake to indemnify and to hold us harmless from and against any and all damages and all other liabilities of whatsoever nature or description which may be incurred by us, unless arising solely from our gross negligence or willful default, either directly or indirectly in connection with or arising out of the following:
  1. any personal injury or death suffered by our CN during the performance of the Confinement Services pursuant to this Agreement; and
  2. our enforcing, attempting to enforce or protect any rights that we may have against you under this Agreement
2. We shall not have any liability to you or any other person for loss or damage incurred as a result of any breach on our part of this Agreement, insofar as our breach relates to the delay or failure to procure a CN.
3. You agree not to pursue from us any loss, damage or liability (whether criminal or civil) suffered by you resulting from a breach of this agreement, including but not limited to breaches in respect of any matter arising from the provision of the confinement services. The Client also agrees not to pursue us against any loss, damage or liability resulting from negligence by the CN, which shall be the sole responsibility of the CN.
4. You undertake not to create, comment, forward or share any post, message, or information regarding us on any internet, social media, messaging app, online group, website, forum, chat, or any online platform whatsoever, which may result in us suffering loss, reputation, or goodwill. You hereby fully indemnify us from any and all losses arising from your breach of this undertaking.
Severability
1. Each provision of this Agreement is severable and distinct from the others. If any provision of this Agreement (wholly or in part) is or becomes illegal, invalid or unenforceable, it will not affect the legality, validity or enforceability of any other provision of this Agreement.
2. If any provision of this Agreement (wholly or in part) is or becomes illegal, invalid or unenforceable but would otherwise be legal, valid and enforceable if the provision or some part of the provision was deleted or modified, the provision or part of the provision in question shall apply with such deletions and modifications as may be necessary to make it legal, valid and enforceable.
Force Majeure
1. In no event shall PEM be responsible or liable for any failure or delay in the performance of its obligations here under arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, epidemics or pandemics.
Waiver
1. No failure, delay, indulgence, act or omission by either party in exercising any claim, remedy, right, power or privilege under this Agreement shall operate as a waiver, nor shall any single or partial exercise of any claim, right, remedy, power or privilege prevent any future exercise of it or the exercise of any other claim, right, remedy, power or privilege.
2. Any rights, powers or remedies conferred on a party by this Agreement shall be in addition to and without prejudice to all other rights, powers and remedies available to him.
Entire Agreement
1. This Agreement constitutes the entire agreement and understanding between the parties relating to the matters contemplated by this Agreement and supersedes all previous agreements (if any and whether in writing or not) between the parties in relation to such matters.
Right of Third Parties
1. Unless expressly provided to the contrary in this Agreement, a person who is not a party to this Agreement has no right under the Contracts (Right of Third Parties) Act (Cap. 53B) to enforce or enjoy the benefit of any term of this Agreement.
Governing Law
1. This Agreement, as well as these terms and conditions, shall be governed by and construed in accordance with the laws of Singapore.
Dispute Resolution
1. Any dispute arising out of or in connection with this Agreement, or these terms and conditions, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Law Society Arbitration Scheme in accordance with the LawSoc Arbitration Rules for the time being in force, which rules are deemed to be incorporated by reference in this Clause. The arbitral tribunal shall consist of one (1) arbitrator, unless the Parties unanimously agree otherwise, to be appointed by the President of the Law Society of Singapore, under the said LawSoc Arbitration Rules. The Seat and physical venue of the arbitration shall be the Republic of Singapore, and the language of the arbitration shall be in English. Any award made hereunder shall be final and binding upon the Parties and judgment on such award may be entered in any court or tribunal having jurisdiction thereof

For customer who received an invoice from Postnatal Massage Singapore Pte Ltd:

Appointment of Services
1. The Client hereby appoints Postnatal Massage Singapore Pte Ltd (PNSG) to secure the services of a Massage Therapist (MT) for a contract of services on the terms and conditions that appear below.
2. The period of this contract of services shall be from the date of receiving this agreement to the last session of the services provided.
Estimated Date of Delivery
1. Client/ Spouse's estimated date of delivery (EDD) of the newborn stated in the “Estimated Delivery Date” in PEM Confinement Nanny Agency Client Particular Online Form.
Duration of Massage Services Provided
1. Total sessions of massage included in Client's package will be stated under the “Description” in the invoice.
2. Signature Postnatal Massage and Premium Postnatal Massage Package sessions will be scheduled a session a day upon the commencement of the first massage session consecutively. Do take note that no massage session will be conducted on weekends and public holidays unless otherwise stated.
3. Signature Postnatal Massage and Premium Postnatal Massage services will commence as per below:
  1. Signature Postnatal Massage and Premium Postnatal Massage services will commence any time after 5 days from the delivery date in the event whereby the delivery mode of the Client is a normal delivery.
  2. Signature Postnatal Massage and Premium Postnatal Massage services will commence any time after 21 days from the delivery date in the event whereby the Client has to undergo a cesarean delivery.
4. Upon admission to the hospital, the Client is required to send an SMS / Whatsapp to PNSG at +65 8860 8398 in order for us to have the MT on standby. (Do quote us your reference number, mode of delivery, & delivery date when you send the SMS / Whatsapp)

Fee Payment

The package price, deposit, and balance payment mentioned in 19.1 will be as below:

Massage Package	Sessions	Package Price	Deposit	Balance
Prenatal Massage	3 sessions	$338.00	$130.00	$208.00
Prenatal Massage + Massage Bed Rental	3 sessions	$388.00	$280.00	$258.00
Prenatal Massage	5 sessions	$470.00	$160.00	$310.00
Prenatal Massage + Massage Bed Rental	5 sessions	$540.00	$160.00	$380.00
Signature Postnatal Massage	8 sessions	$818.00	$188.00	$630.00
Signature Postnatal Massage + Massage Bed Rental	8 sessions	$908.00	$188.00	$720.00
Signature Postnatal Massage + Herbal Hot Compress	8 sessions	$1,028.00	$188.00	$840.00
Signature Postnatal Massage + Herbal Hot Compress + Preparation of Massage Bed	8 sessions	$1,118.00	$188.00	$930.00
Signature Postnatal Massage	11 sessions	$1,078.00	$198.00	$880.00
Signature Postnatal Massage + Massage Bed Rental	11 sessions	$1,178.00	$198.00	$980.00
Signature Postnatal Massage + Herbal Hot Compress	11 sessions	$1,378.00	$198.00	$1,180.00
Signature Postnatal Massage + Massage Bed Rental + Herbal Hot Compress	11 sessions	$1,478.00	$198.00	$1280.00
Premium Postnatal Massage (Portable massage bed will be prepared)	11 sessions	$1,648.00	$238.00	$1,410.00

*Prices are subject to changes

For Postnatal Massage, the rates of the PNSG massage bed add-on will be as follows:

Massage Type	Sessions	Rental Fee	Duration
Prenatal Massage	3 sessions	$50.00	2 months
Prenatal Massage	5 sessions	$70.00	3 months
Signature Postnatal Massage	8 sessions	$90.00	3 weeks
Signature Postnatal Massage	11 sessions	$100.00	4 weeks

For Signature Postnatal Massage, the rates of the PNSG herbal hot compress add-on will be as follow:

Herbal Hot Compress Add-On 11 sessions $300.00

*Prices are subject to change
1. The treatment of herbal hot compress requires connection to power supply.
In consideration of the services to be provided by the PNSG, the Client shall pay the following package fees as per below:
1. The Client's massage package mentioned in 19.1 with the price stated in 20.1 shall be paid to the agency for the service rendered in the following manner:
  1. A deposit (non-refundable) of the package stated in 19.1 with the price stated in 20.1 shall be paid in full upon confirmation of the booking.
  2. The balance of the package stated in 19.1 with the price stated in 20.1 is payable via bank transfer on the 2nd session of massage service to the company.

Extension

Extension of Prenatal Massage, Signature Postnatal Massage and Premium Postnatal Massage services is subject to PNSG's approval.
For Signature Postnatal Massage, in the event of an extension of the massage session(s), the Client will have the option to add-on the massage bed for the extension.
Fees payable for an extension is as per below:
1. For an extension of services, each session will be based on a pro-rated amount of the selected package excluding any promotions or discounts.
  1. For Signature Postnatal Massage, the full payment for the massage bed rental and herbal hot compress extension must be made together with the payment for the extended massage session(s).
For Signature Postnatal Massage, the massage bed rental fee for the extended session(s) is subject to PNSG's approval and shall be calculated as follows:
1. Should the number of extended session(s) is not based on PNSG's existing massage packages, the massage bed rental fee will be $35.00 for each extended session.
2. Should the number of extended session(s) is based on PNSG's existing massage packages, the massage bed rental fee will be charged based on the rates stated as following:

Massage Type	Sessions	Rental Fee	Duration
Prenatal Massage	1 sessions	$35.00	3 days
Prenatal Massage	3 sessions	$50.00	2 months
Prenatal Massage	5 sessions	$70.00	3 months
Signature Postnatal Massage	5 sessions	$70.00	2 weeks
Signature Postnatal Massage	7 sessions	$90.00	3 weeks
Signature Postnatal Massage	10 sessions	$100.00	4 weeks

*Prices are subject to changes

Validity of Service
1. Validity of Service
  1. Signature Postnatal Massage and Premium Postnatal Massage Package service must be utilized within 6 months from the date stipulated in 18.1.
    1. Failure to utilize service within the stipulated period will result in forfeiture of deposit.
  2. No delivery areas. This massage service and bathing herbs add-on does not deliver to Tuas and Sentosa areas.
Massage Bed Add-on Service Delivery and Rental Duration
1. The massage bed will be delivered before the commencement of the first session of the massage, subject to availability and the date on which the Client contacts PNSG for service activation.
2. The massage bed will be collected from the Client after the last massage session or after the end of duration as stated in section 20.2, whichever is earlier.
3. The approximate size of the massage bed is as follows and may have slight differences when measured with different tools:
  Massage Bed Size: 70 cm (width) x 185 cm (length).
  Folded: 93cm x 70cm.
Damage or Loss of The Massage Bed
1. In the event of damage or loss of the massage bed due to the Client’s misuse or negligence, a penalty charge of $100 will be imposed on the Client.

Termination and Refund

For the Massage Service
1. If the Client intends to terminate this agreement under any circumstances, he/she has to inform PNSG in writing. Refund or payment required as per below:

Circumstances	Amount Refundable
Due to medical reasons with doctor's certification.	Refund of all deposits paid excluding an administrative fee of $50.
After utilizing the massage trial session.	For Signature Postnatal Massage: Refund of all deposits paid excluding a fee of $98. For Premium Postnatal Massage Package: Refund of all deposits paid excluding a fee of $158
After the commencement of Signature Postnatal massage sessions.	All deposits paid are non-refundable and the balance paid up will be pro-rated and refunded accordingly.

For Massage Bed add-on service
1. The massage bed rental service will end if the Client terminates the massage services from PNSG.
2. The refund of massage bed rental service and the refund of massage services will be calculated independently without the interference of one another.
3. The client will be refunded the amount paid for the massage bed rental fee excluding the rental fee for the session(s) used.
4. The rental fee for the session(s) used will be calculated as follows:
  1. Massage bed rental for the first session: $35.00
  2. Massage bed rental from the second session onwards: $25.00 per session
5. There will only be a refund if there is a balance from the amount paid for the massage bed rental fee after excluding the rental charges stated in section 21.4.
6. In the event the massage bed has been delivered to the Client's premise and Client decides to cancel the booking of the massage bed only prior to the start of the massage session, a delivery charge of $25.00 will be imposed.
For Herbal Hot Compress Add-on Service (For Postnatal Massage Only)
1. The herbal hot compress add-on service will end if the Client terminates the massage services from PNSG.
2. The refund of herbal hot compress add-on and the refund of massage services will be calculated independently without the interference of one another.
3. The client will be refunded the amount paid for the herbal hot compress add-on, excluding the fee for the session(s) used.
4. The fee for the session(s) used will be calculated as follows:
  1. Herbal hot compress add-on for the first session: $40.00
  2. Herbal hot compress add-on from the second session onwards: $30.00 per session
5. There will only be a refund if there is a balance of the amount paid for the herbal hot compress fee after excluding the charges stated in section 25.3.4.

Force Majeure

In the event the service cannot be applied to the Client due to uncontrollable external circumstances and/or following government orders, PNSG will apply the following:

Circumstances	Solutions
If the circumstances mentioned above happen before or after the service starts.	The service commencement date will be postponed but still within up to 6 months after EDD.

Waiver of Liability
1. The Client wishes to utilize the service and facilities of PNSG and the Client hereby absolutely and irrecoverably releases PNSG, its employees, representatives, agents or assignees from any claims, legal or otherwise, from accidents, injuries, outcome, or losses that may occur as a result of the Client's participation in any treatments. The Client acknowledges that the Client has read the Waiver of Liability carefully and understood its meaning and the Client is voluntarily releasing the above-named parties from all liabilities arising out of the Client's utilization of any massage treatments.

By receiving this invoice and terms and conditions, you wish to receive marketing information and gifts from Postnatal Massage Singapore Pte Ltd (hereafter called PNSG) and agree to the collection, use and disclosure of your personal data for such marketing by PNSG and its authorized partners. If you wish to stop receiving marketing information, please inform by email or call us. You hereby agree and acknowledge that you have read, understood, and agreed to all the terms and conditions stated.